My user attempted two things and now his problem is resolved. Don't know if it was a combination of both or just the second action.
When opening a Microsoft Office document in the local client from an
Office Web Application, such as the Microsoft Office Word Web App the
document does not open. You receive an error message that resembles the
following:
Microsoft <Office Application> Web App
To
open this document (or presentation or spreadsheet), your computer must
be running a version of Microsoft <Office Application> and a
browser that supports opening files directly from the Office Web Apps.
1. Performed steps outlined in this KB Article: http://support.microsoft.com/kb/833714
2. Then had user enable Add Ons in Internet Explorer
- Go to Tools in IE
- Click on Internet Options
- Click on Programs at the top
- Click on “Manage add-ons” near the bottom
- Click on Publisher, so you can see all of Microsoft Corporation together
- Scroll to SharePoint names (May be one or several)
- Make sure they are all enabled by clicking on the name; the Enable button is towards the bottom.
- Then click OK and OK and restart IE
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What if issue is not resolved yet?!!
try this, this will defiantly solve the issue. (Client machine Restart Requires)
Windows Vista/Windows 7 Solution:
- Go to Control Panel, Programs, Uninstall a Program.
- For
each Office program that is not an Office 2010 program, select the item
and click Change, Choose Add or Remove Features, Click Continue.
- In
Installation Options, expand Office Tools, Click Windows SharePoint
Service Support, Choose Not Available, Click Continue. You must do this
for all Office family programs that are not Office 2010 including
earlier versions of Office Project or Visio.
- Once configuration
is complete, in Programs, click Office 2010, click Change, Choose
Repair, Click Continue. (Note: A reboot will be required after the
Repair completes)
- If this is not working.. try removing all the office applications other than office 2010. i.e,. office 2003 word, office 2007 excel etc.
Windows XP Solution: (Very few client machine)
- Go to Control Panel, Add Remove Programs
- For
each Office program that is not an Office 2010 program, select the item
and click Change, Choose Add or Remove Features, Click Continue.
- In
Installation Options, expand Office Tools, Click Windows SharePoint
Service Support, Choose Not Available, Click Continue. You must do this
for all Office fanuky programs that are not Office 2010 including
earlier versions of Office Project or Visio.
- Once configuration
is complete, In Add Remove Programs, click Office 2010, click Change,
Choose Repair, Click Continue. (Note: A reboot will be required after
the Repair completes)
Hope this helps.. thanks.